Josh Gilmour

Boston, MA ยท [email protected]

With over 20 years of experience in information technology, I am a pioneering and visionary leader who thrives on embracing challenges and driving business advancements. My comprehensive involvement in all aspects of IT has enabled me to leverage technology for remarkable outcomes such as revenue growth, operational efficiencies, and exceptional customer experiences. Fueled by unwavering passion, a strong work ethic, and an innate sense of integrity, I am deeply committed to exploring emerging technologies and their potential impact on shaping a brighter future.


Experience

Senior Director of IT

Salsify

June 2022 - Present

Senior Director of IT Operations

Brightcove

Responsible for managing the IT team and supporting employees and contractors across 9 global offices, reporting directly to the Chief Legal Officer. Primary responsibilities include mentorship of the team, escalations for issues that arise, vendor relationships, along with direct communication with stakeholders on solving business needs.

January 2019 - June 2022

Director of IT Operations

Brightcove

Reported directly to the Chief Financial Officer after the VP of Information Technology resigned. Quickly learned how to keep the team moving forward with the added responsibility of managing additional staff, and ensure our goals matched the business needs.

September 2016 - January 2019

Principal Systems and Network Administrator

Brightcove

Promoted 4 times to Principal over ~6yrs, reporting directly to the VP of Information Technology due to additional responsibilities. Worked on systems and network infrastructure, relocation of office headquarters, and served as an on-call/escalation point for the team, in addition to efficiently solving tickets.

July 2015 - September 2016

Senior Systems and Network Administrator

Brightcove

Building, installing, maintaining and troubleshooting Windows & Linux Environments. Providing internal IT support for employees running Windows and Mac OSX operating systems.

September 2013 - July 2015

Network Administrator

Brightcove

February 2011 - September 2013

Windows Systems & Network Administrator

Brightcove

Building, installing, maintaining and troubleshooting the windows environments along with some work on various CentOS/RHEL servers.

July 2009 - February 2011

Technical Support Engineer

Brightcove

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July 2008 - July 2009

Information Technology Intern

Brightcove

During my internship I worked with the IT manager to support a fast growing company. During the two year internship, I was the primary contact for all things desktop. Daily routines consisted of break/fix of Dell laptops and desktops along with cloning of machines for new hires. In addition to daily desktop support tasks, I incorporated solutions such as inventoring cd keys for software purchases built from scratch using PHP/MySQL and Apache.

June 2006 - July 2008

Information Security Co-op

Stanford Financial Group

I had the opportunity to take on a co-op position reporting directly to the Director of Network and Security Operations at Stanford Financial Group. After an introductory period based out of Houston, TX I worked remotely out of the Boston, MA satallite office. During this period of time I assisted with any programming/security projects that were needed.

Key Accomplishments
  • Setup of Network / Security hardware in Boston satallite office
  • Hands-on support for security software installation in Boston satallite
  • Researched and presented reccomendations on an internet messenger security suite after comparing multiple vendors

June 2005 - September 2005

Network/Security Intern

Conqwest

I started at Conqwest at the age of 15 while in High School and continued into my first year of college. Having a passion for Internet Security, I was fortunante to find a Internet Security VAR so close to home that was willing to give me a chance. Throughout my time at Conqwest I took on multiple roles ranging from networking and security to web design and programming. This mix of responsibilities gave me my first experience with a 'Jack of all trades' type of role, which I thoroughly enjoyed.

Key Accomplishments
  • Netscreen (now Juniper) firewall certification
  • Designed/coded automated custom network vulnerability scans when clients filled out a form
  • Assisted with domain migration from NT4 to Windows 2000
  • Worked hands-on with installation/maintenance of various CA (Computer Associates) and TrendMicro security product offerings across multiple customer sites
  • Performed maintenance/upkeep of corporate website
  • Designed new corporate website for small financial institution based out of Milford, MA

March 2000 - August 2004

Education

Bellevue University

BCIS, Computer Networking
August 2008 - May 2010

Wentworth Institute of Technology

Computer Networking and Information Systems
August 2003 - May 2006

Professional Skills

Specialties
  • Budgeting & Planning
  • Executive IT & Site IT Support
  • IT Project Management
  • Information Technology Strategy
  • Leadership and Delegation
  • Mentoring IT Staff
  • Messaging & Collaboration
  • Networks (LAN/WAN/Wifi/Firewall)
  • Process Improvement
  • SSO
  • Service Desk
  • Training
  • Vendor Management and Negotiations

Technologies
  • Automation:
    Atlassian Automation, GAM, OKTA Workflows, Slack Workflows, Workato, Zapier
  • Network/Server:
    AWS EC2, AWS S3, AWS VPC, AWS IAM, Active Directory, Cisco, Meraki, Nutanix, Ubuntu/CentOS Linux, Windows Server
  • SaaS Administration:
    Atlassian, Cato, Coupa, DocuSign, Expensify, Github, Gong, Google Workspace, JAMF, JumpCloud, Lucid, Miro, OKTA, Outreach, Slack, Zoom, Zylo

Interests

I'm a huge music fan and an avid concert-goer, any time there is a show nearby for a band I enjoy I do my best to check them out. Aside from music I like to spend my downtime fishing when weather permits and enjoy taking my sons along with me. I have a passion for continuing to learn the latest and greatest trends in technology, and lately have been diving deep on automation and how it can save time and get repeatable results which works nicely alongside process. You may also find me hitting the trails offroading in my wrangler